Look back at a show in Show History
Find a past show, see every sale with its photo, check each buyer, read the chat, and see the totals and who shared your show.
NotBot keeps every show it watched on this computer. Show History lets you open any of them after the show: every item that sold, who bought it and their buyer number, the chat, and the show’s totals. You can also see who shared your show, reprint any label, and look through the shows your other computers saved to your account.
The pictures in this guide come from a practice show on NotBot Live, our practice marketplace, so the show screen in the sale photos looks different from your platform. Show History works the same for every platform.
How shows are recorded
Section titled “How shows are recorded”A show is added as soon as NotBot sees a live show open in its built-in browser, before anything sells. From then on NotBot records, for that show only:
- buyer numbers (the box numbers on your labels), starting at 1;
- auctions, giveaways, Buy It Now purchases and accepted offers;
- bids and chat;
- the labels it printed or skipped;
- a photo of each auction win (on unless you turn it off);
- totals: buyers, revenue, average sale and more.
Buyer numbers belong to one show. Buyer 5 in one show is not the same person as buyer 5 in another.
The show you are running now is on the Dashboard; see Dashboard. For what each label status means, see Print queue.
Before you start
Section titled “Before you start”- NotBot is open and signed in. If it isn’t, follow Sign in to NotBot.
- You have run at least one show with NotBot open. See Run your first show with NotBot.
Open a past show
Section titled “Open a past show”Step 1: Click Show History
Section titled “Step 1: Click Show History”In the purple bar across the top of NotBot, click Show History.
You can do this at any time, even while a show is running. Your show keeps printing labels in the background.
Step 2: Find your show in the list
Section titled “Step 2: Find your show in the list”The list shows every show on this computer, newest first. Each row has the date and start time, the show’s name and seller, what it made (Revenue), how many auctions sold, how many buyers bought, and how long it ran. The show NotBot is connected to right now is marked LIVE.
To find an older show, type part of its name or the seller’s name in the Search… box (1) at the top right.
To sort the list, click a column name: Date, Revenue (2), Auctions or Buyers. Click it again to flip the order.
The list shows 50 shows at a time. When you have more, Next at the bottom shows the next 50 and Previous goes back.
Step 3: Click View on the show
Section titled “Step 3: Click View on the show”On the row of the show you want, click the orange View button. Clicking anywhere else on the row works too.
The show’s page opens. Nothing is deleted or changed by opening it.
Step 4: Check that it is the right show
Section titled “Step 4: Check that it is the right show”The top of the page shows the show’s name, the seller, and the date and time the show started and ended.
Under that is a row of tabs: Items, Buyers, Chat, Summary and Reports. Items and Chat show how many there are in brackets. The page opens on Items. The rest of this guide goes through them one at a time.
Items: everything that sold
Section titled “Items: everything that sold”The Items tab lists every sale in the show in groups: auctions first, then giveaways, then Buy It Now purchases. Inside each group the newest sale is at the top.
A show with card breaks starts the list with Breaks while All is picked: each break with how many spots filled, and every break spot with its spot number, the buyer and their buyer number, and what the spot got (or awaiting spin).
Step 5: Read an item
Section titled “Step 5: Read an item”Each line is one sale, with the item’s name on top. Under the name, the buyer’s username is in orange with their buyer number for this show in a grey box next to it (1), for example #6. After that come the price in green, the Sale # number (it counts the auctions in order through the show, so Sale #9 is the ninth auction) and how long ago it sold.
The orange Print button (2) at the right end of the line sends that item’s label to your printer again.
Step 6: Show only one kind of sale
Section titled “Step 6: Show only one kind of sale”Above the list, click Auctions to see only auctions. Purchases shows Buy It Now sales and Giveaways shows giveaways. The number in brackets is how many there were.
Click All to see everything again.
Step 7: Find a buyer or an item
Section titled “Step 7: Find a buyer or an item”Click the long box that says Filter items, buyer, or #number and type what you are looking for:
- part of an item name, like Rookie
- a buyer’s username
- a buyer number with the # sign, like #2
The list shrinks to the matching sales as you type. Delete what you typed to see the whole list again.
Step 8: Click Grid to see the photos
Section titled “Step 8: Click Grid to see the photos”At the right end of the same row, click Grid. The list turns into cards, one per item, each with a photo on top.
Click List to go back to the shorter lines. NotBot remembers which one you picked.
Step 9: Look at the win photo
Section titled “Step 9: Look at the win photo”The photo on each auction card is a picture of your show screen taken the moment that auction ended. It shows the item on camera and the sale as it looked at that moment, so you can match the item to the buyer while you pack.
Click a photo to see it full size.
Step 10: Close the big photo
Section titled “Step 10: Close the big photo”The photo opens large, with the item, buyer and price underneath. If the label for this item got lost or damaged, click Reprint label to print it again.
To close the photo, click anywhere in the dark area around it.
Step 11: Click an auction to see its bids
Section titled “Step 11: Click an auction to see its bids”Click the name of an auction card (not the photo or the Print button). A panel slides in from the right with the photo and the Bid history: every bid in order, who placed it and how much.
This helps when a buyer asks what they bid, or when a winner does not pay and you want to offer the item to the next highest bidder.
To close the panel, click the × at its top right.
Buyers: who bought what
Section titled “Buyers: who bought what”Step 12: Click the Buyers tab
Section titled “Step 12: Click the Buyers tab”Click Buyers in the row of tabs. You see one line per buyer, with their buyer number, what they spent in this show and how many items they got. The biggest spender is at the top. A small gift box means they won a giveaway.
To find one buyer, type their name or number in Filter buyers by name or #number.
The orange Print button on a buyer’s line prints their buyer label (username and number) again, for example when an order needs a second box. In Every Item + Buyer mode it prints your item label design with their number instead. Buyers without a number have no Print button.
Step 13: Click a buyer to see everything they bought
Section titled “Step 13: Click a buyer to see everything they bought”Click a buyer’s name. The page shows only that buyer: what they spent, how many auctions and purchases they won, and each of their items with its photo and Print button.
Click All buyers at the top left to go back to the full list.
Chat: what people said
Section titled “Chat: what people said”Step 14: Click the Chat tab
Section titled “Step 14: Click the Chat tab”Click Chat in the row of tabs. Every chat message NotBot saw during the show is here, with the time it was sent, in the order the messages came in. A long chat is split into pages of 100: the first page has the latest messages, and Next at the bottom goes back to earlier ones.
A chatter who has a buyer number in this show has it next to their name. Click the name of anyone who bought something to open their buyer page.
Step 15: Search the chat for a word
Section titled “Step 15: Search the chat for a word”Click the Search messages… box and type a word, like shipping. Only the messages with that word stay on the screen, with the word highlighted in yellow.
Delete the word to see every message again.
Step 16: See one person’s messages
Section titled “Step 16: See one person’s messages”Click the Username… box and type the first few letters of the person’s username. As you type, only messages from matching names stay on the screen, and a list of those names opens under the box. Click the name you want to see only that person’s messages.
This is useful when a buyer says they asked you something during the show. Click Clear to see everyone again.
Step 17: Look at part of the show
Section titled “Step 17: Look at part of the show”The bar with a round handle at each end covers the whole chat. 0m is the first chat message, and the number at the right end is how long after that the last message came, so it can be a little shorter than the show. Drag the left handle to the right, or the right handle to the left, to see only the messages from that part of the show.
Click Clear at the right end to show every message again.
Summary: how the show went
Section titled “Summary: how the show went”Step 18: Click the Summary tab
Section titled “Step 18: Click the Summary tab”Click Summary in the row of tabs. The boxes at the top give the show’s totals:
- Peak Viewers: the most people watching at once (N/A when NotBot saw no viewer count)
- Buyers: how many different people won an auction or made a purchase
- Auctions, Giveaways and Purchases: how many of each
- Revenue: the total of all the sale prices
- Avg Sale: the average price per item sold
- Duration: how long the show ran (shown once the show has ended)
- Chat Msgs: how many chat messages were sent
- Shares: how many times viewers shared the show (the next step explains it)
Below the boxes, the Stream Timeline chart shows viewers and sales through the show. Use its + and − buttons to zoom in. When a buyer’s payment is still pending, a Pending Payment box lists it with the item, buyer, price and time.
Step 19: See who shared your show
Section titled “Step 19: See who shared your show”On Whatnot, the last box, Shares, is how many times viewers shared the show, as Whatnot counts it. On other platforms it says N/A.
Under the boxes, Shared by lists each viewer who shared the show, how many times (for example 2×) and when they first shared. Thank them on air, or run a giveaway for sharers.
Payments and going back
Section titled “Payments and going back”Step 20: Click Payments to check for failed payments
Section titled “Step 20: Click Payments to check for failed payments”At the top right of the show’s page is a Payments button. When a buyer’s payment failed during the show, it turns red and shows how many, like Payments (1). Click it.
When no payment failed, the button stays plain and the panel says No payment failures.
Step 21: Mark a failed payment resolved
Section titled “Step 21: Mark a failed payment resolved”The Payment Issues panel lists each failed payment: the item, the buyer and their buyer number, the price, the time and whether it is still Pending. When you have sorted it out with the buyer, click Mark resolved on its line. See Handle payment failures for what to do.
Close the panel with the × at its top right, or click outside it.
Step 22: Click Back to shows
Section titled “Step 22: Click Back to shows”When you are done, click Back to shows at the top right (there is another one at the bottom right). You are back at the list of shows, where you can open another one.
The Reports tab on a show’s page makes printable lists from the show: the buyer number list and a list of everything sold. Its Open in Reports → button opens the full Reports page in the purple bar for this show. See Print a buyer number report and Build and export reports.
See shows from your other computers
Section titled “See shows from your other computers”Saving shows to your account is off until you turn it on, and it is set per computer. Turn on Include data from this computer in Customize › Advanced Settings › Sync & devices, and each show that computer runs is saved to your account as it happens. Earlier shows can be uploaded from Past shows on the same page. It works the same on every platform NotBot supports, and printing works the same either way. See Save your shows to your account and back up.
Once your computers save their shows, Show History can list them all without opening the website. On the website, NotBot Data shows the same saved shows with their sales, buyers and chat, plus reports and exports; see NotBot Data. The pictures below are from a second computer, “Office desktop”, that has not run these shows itself.
Step 23: Click All devices
Section titled “Step 23: Click All devices”Next to the Show History title are two buttons. This computer lists the shows this computer ran. Click All devices to list the shows saved to your account from every computer.
Step 24: Click a show from another computer
Section titled “Step 24: Click a show from another computer”The list shows each saved show with its date, name, the computer that saved it (Device), revenue, sales, buyers and status, such as Ended or Still receiving. The note at the top right says Read-only. Shows synced from every computer on this account.
The Device box at the top starts on All devices. Pick one computer in it to see only the shows that computer saved; this computer is marked (this computer). Load more at the bottom lists older shows.
Click a show to open it. A show this computer still has is marked on this computer and opens its normal page, with Print buttons.
Step 25: Look through the show (read only)
Section titled “Step 25: Look through the show (read only)”The show opens with the Items, Buyers, Chat and Summary tabs, like a show on this computer, with the photo of each auction win. A tab only shows when the show has that kind of data. The note at the top says Read-only, names the computer that saved it, and says reprints and edits happen on that computer, so there are no Print buttons here.
Click Open on the website (circled) to open the show’s page in NotBot Data on our website, with its bids, reports and exports. Click Back to shows to return to the list.
Where the data lives
Section titled “Where the data lives”Show data is in a database on your computer:
- macOS:
~/Library/Application Support/NotBot/ - Windows:
%APPDATA%\NotBot\
NotBot backs it up on its own before an update changes it. You can make a backup with Back up now, or restore one, in Customize › Advanced Settings › Sync & devices, which also shows where the database is. Unless you turn on saving to your account, your show history stays on this computer. See Privacy.
If something looks different
Section titled “If something looks different”My show is not in the list
Show History only lists shows that NotBot watched on this computer. Check that you are looking at This computer at the top of the page and that the search box is empty. If you ran the show on another computer, open Show History there, or save your shows to your account and use All devices. See Save your shows to your account and back up.
A show says Not saved under its name
Ask before saving each show to my account is on (Customize › Advanced Settings › Sync & devices), and this show has not been saved to your account yet. Click Save on its row to save it. The Not saved button at the top of the list, with the count in brackets, shows only those shows.
All devices says No shows in the cloud yet
No computer has saved a show to your account yet. On each computer you run shows on, turn on Include data from this computer in Customize › Advanced Settings › Sync & devices. If it says Sign in to see cloud shows, sign in to NotBot first.
A show says LIVE but it is over
LIVE marks the show NotBot is connected to right now. If the show is over, close NotBot and open it again and the LIVE mark goes away. Nothing in the show is lost.
There are no photos on my items
Photos are only saved for auctions, and only when Save a photo of each auction win is on (Customize › Advanced Settings › Capture & photos). NotBot takes the photo from the show on screen, so an auction that ended while you were on another tab or page of NotBot (like Show History) may have no photo. If you set a limit under Keep, NotBot removes the oldest photos first. See Keep win photos from filling your disk.
A sale is missing from the Items list
NotBot can only list sales it saw while the show was open. If the connection dropped or NotBot was closed during a sale, add it by hand. See Add a sale NotBot missed.
Delete says it cannot delete the show
NotBot will not delete the show it is watching right now, or a show that is still open in one of its tabs. Close that show’s tab (or wait for the show to end), then click Delete again.